Frequent Asked Questions
- How do I place an order?
- Will I receive an order confirmation after I have placed my order?
- What are the options of the artworks?
- What are hanging scrolls?
- Can I special order a hanging scroll mounting?
- Are these reproductions authentic?
- How is iSee Arts related to Nigensha?
- How soon can I receive my orders?
- How are orders shipped?
- What kinds of payment methods are accepted?
1. How do I place an order?
After you have selected an artwork (painting or calligraphy) in the
presentation (print or scroll) that you would like to purchase, just
click on the “Add to Cart” button, and your shopping cart will open
up as a new browser page. You can finish the ordering process by clicking
on the “Proceed
to Checkout” button,
or you may continue shopping by clicking on the “Continue Shopping” button.
You'll be able to modify a selection at any time by clicking entering
the a different number in the “Quantity” box or check the “Remove” box,
followed by clicking the “Update Cart” button.
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2. Will I receive an order confirmation after I have placed my order?
Shortly after you have completed your order, we will send you a confirmation email.
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3. What are the options of the artworks?
Most paintings and calligraphies come in options of print, handscroll or hanging scroll. Wider artworks usually come in hand scrolls that roll from right to left. Most other artwork can be mounted on hanging scrolls, a traditional presentation.
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4. What are hanging scrolls?
Hanging scroll is a traditional way of Chinese art presentation. It is an ancient art just like the Peking opera, Chinese calligraphy and paintings, Chinese art mounting has a long and glorious history. According to history records, Chinese art mounting has been around for more than 1,700 years.
On a hanging scroll, the painting or calligraphy is mounted between 2 pieces of fabric and/or paper, so that it can be hung for display or rolled for storage.
Our artworks are professionally mounted by hand at EDAS' workshop in Shanghai, using anti moth and mold materials. Following the traditional Chinese scroll mounting technique, the proportion of the piece of fabric/paper above the artwork to the piece of fabric/paper below the artwork is 3:2, i.e. the piece of fabric/paper on the top is longer than the bottom. The bottom piece of fabric/paper then wraps around a thick wooden dowel that acts as a weight when hanging.
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5. Can I special order a hanging scroll mounting?
Yes. If you'd like your selected artwork to be mounted on a custom made scroll, please E-Mail us prior to ordering & we can discuss the details.
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6. Are these reproductions authentic?
All prints are carefully printed in Japan, by Nigensha Publishing Company, which has been officially commissioned by the National Palace Museum to create these reproductions. Each piece of artwork comes with an official seal from Nigensha.
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7. How is iSee Arts related to Nigensha?
iSee Arts is a representative of EDAS Gallery, who has been an official agent of Nigensha's reproductions for more than a decade.
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8. How soon can I receive my orders?
Orders will be processed & shipped out within 3 working days from Shanghai. Shipping will take about 7 working days. If there's any back order situation, you'll be informed right away. If your order is received on a public holiday in China, there might be a slight delay, and you'll notified about it.
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9. How are orders shipped?
All orders are carefully packaged and shipped by reputable & trackable international couriers such as FedEx/UPS/DHL. Tracking number will be emailed to you as soon as one is generated.
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10. What kinds of payment methods are accepted?
We accept Visa, MasterCard, and American Express via PayPal. You do not need a PayPal account to order from iSee Arts. All prices are in US dollars.
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